In the continuous drive towards embracing a culture of quality service delivery, senior management at Globital USA have taken another exciting step forward with the appointment of an ‘independent’ Quality Assurance manager.
The end goal of having a dedicated manager in place to oversee service delivery processes is to firstly ensure that our own high standards are met and secondly to ensure that the digital marketing needs of our agency clients and their business clients are seen to as well.
Ali Sultan has joined the company as a Quality Assurance manager. His interests and background range across a diverse field of interests including Software Engineering, Business Mathematics, Psychology and Project Management. In addition to this, his educational qualifications in Information Technology make him a welcome addition to a team committed to delivering digital marketing service excellence.
Mr Sultan’s role is two-fold. His first objective is to optimise operational processes and standards to ensure our clients and their clients receive the highest quality standards that they have come to rely on from Globital USA. He will be responsible for auditing and board-level reporting, another step that will help us acquire internationally recognised QA certification – a goal we hope to achieve in the long term.
In his secondary role as Quality Assurance Manager, Mr Sultan will make recommendations on how to improve operational processes, the aim of which is to the ultimate benefit of our clients. Our digital marketing agency clients can expect to receive:
- On-going commitment to first-rate service delivery
- Security in the knowledge that their clients receive consistent top quality service
- Continual focus on improvement
Globital USA will continue this implementation of a quality assurance culture in all of its operations and core service areas. Our clients can expect a renewed energy invested into their receiving consistent top quality services and that by making this a priority, we deliver a more accurate and efficient all-around service.
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