{"id":1688,"date":"2018-11-08T09:38:35","date_gmt":"2018-11-08T14:38:35","guid":{"rendered":"https:\/\/www.globital.uk\/?p=1688"},"modified":"2018-11-08T09:38:35","modified_gmt":"2018-11-08T14:38:35","slug":"time-started-supplementing-clients-online-marketing-live-chat","status":"publish","type":"post","link":"https:\/\/globitalmarketing.com\/uk\/blog\/time-started-supplementing-clients-online-marketing-live-chat\/","title":{"rendered":"Is It Time You Started Supplementing Your Client\u2019s Online Marketing With Live Chat?"},"content":{"rendered":"

 <\/p>\n

Today\u2019s business marketplace is characterised by 24\/7 availability and your client\u2019s website ensures that customers can find them without physically visiting their store during operating hours. It\u2019s a marvel of technology that someone on a different continent in a different time zone can purchase something from their business without them even knowing. However, unless your client is meeting their needs the moment they arrive at their website site, they could lose them without knowing it as well. A life chat feature on your client\u2019s website is quickly becoming a necessary tool for meeting clients at the website door and answering their immediate queries.<\/p>\n

CUSTOMERS WANT INSTANT GRATIFICATION<\/strong><\/p>\n

There are many things that a potential customer ought to know about your client\u2019s business but listing it all on their website isn\u2019t always a great idea. Customers want the short and sweet sales pitch and will only seek details once they\u2019re interested. You need to find a way to offer them this information when and where they need it, which is where a live chat function comes in.<\/p>\n

If a customer is in the mood to make a purchase, then they want answers and they want them now. It\u2019s impossible to instantly reply to emails or to monitor your client\u2019s social media profiles 24\/7 as you\u2019re often managing multiple campaigns for multiple clients at the same time. Being able to provide visitors with an instant, accurate answer to any question they have will improve your client\u2019s standing in their eyes and bump them up their list of potential providers.<\/p>\n

A recent survey<\/a> of over 400 consumers and the 100 businesses they frequent revealed that over half of all customers would make repeat purchases from a company that could offer them live chat support, with almost 80% of businesses using it revealing that they believe it\u2019s improved their sales, customer loyalty and profit.<\/p>\n

IMPLEMENTING A LIVE CHAT<\/strong><\/p>\n

Modern live chat functions are highly intelligent and can meet almost any query with a useful answer. All you need to do is list your client\u2019s most frequently asked questions and ensure that a helpful response is scripted in to the live chat feature. You can also make sure that complex queries get passed directly on to your client or a live agent who is standing by to nurture the lead and close the sale.<\/p>\n

Live chat is just another developing tool for digital marketers to consider adding into their offering that will help improve their client\u2019s ROI.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

  Today\u2019s business marketplace is characterised by 24\/7 availability and your client\u2019s website ensures that customers can find them without physically visiting their store during operating hours. It\u2019s a marvel of technology that someone on a different continent in a different time zone can purchase something from their business without them even knowing. However, unless […]<\/p>\n","protected":false},"author":8,"featured_media":7539,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[203],"tags":[],"class_list":["post-1688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","entry","has-media"],"yoast_head":"\nSupplement Client's Online Marketing with Live Chat | Globital UK<\/title>\n<meta name=\"description\" content=\"Is it time you added an automated live chat function to your website? 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