It happens. A deadline was missed, work was subpar, or a post didn’t go out thanks to a glitch on your scheduling platform of choice. When you’re a digital marketing agency, all sorts of things can go wrong that end up damaging the trust your client has in you, your abilities, and your agency’s overall professionalism. 

As a digital marketing reseller business, we work with agencies across South Africa, and the world, to ensure that the work you deliver to clients is of the highest quality. If your agency is still getting around to using our excellent white label marketing services in South Africa, and you have a damaged client relationship on hand, we can help with that too. 

Pinpoint The Problem

Hindsight is golden, so take this opportunity to look back on what went wrong. Assess how and why a mistake was made and ensure that you put procedures in place to prevent the same error from happening again. Be sure to identify the exact root of the issue, as emotion and differing accounts can cloud the actual problem. 

Make A Plan

Once you have identified the exact issue, make a plan that will both prevent the hiccup from happening again to the original client and prevent it from happening to other clients down the road. After reformulating your SOPs, take some time to build up the client relationship again. You can do this by gifting the irate client with free services or discounts. 

Communicate 

Commit to over-communicating for a time after the incident. Right after a mistake or crisis, your client will need more reassurance from you and your team to feel safe with your agency again. This means that as the agency owner, you can personally manage comms between your agency and the client for a month after a lapse, or you can schedule more frequent check-ins so that your client clearly sees that your agency is prioritising them and their business. 

Our high-end white label digital marketing services are just the solution you’ve been looking for this year for your agency. Ensure fantastic, quality results delivered to your clients when you work with us. No matter your white label digital marketing needs, our digital marketing resellers can take care of them quickly and efficiently.

Reach out to us today and book an exploratory call, so that we can assist your agency as soon as possible. 

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